Once you place your order, you will receive an automated confirmation e-mail, notifying that your order has gone through our system.

Preparation: All orders placed before 12:30 pm (CEST) from Monday to Friday, will be prepared and shipped from our warehouse on the same day.

Shipment: As soon as our warehouse has prepared your order, you should receive another email stating the order status and tracking number.

EXEO Athletics will not be responsible for any delivery incidents that may occur from any customer negligence during the check out process. Please, state all the information required for an appropriate delivery.

If you wish to cancel an order, you must notify us by emailing us at solljusstore@gmail.com
* Cancelations are only available for unfulfilled orders. We cannot assure that your order will be cancelled if you've contacted us, as this is out of our control. 

ADDITIONAL FEES:

There may be additional charges related to import customs and duties for shipments to the following countries, for which SOLLJUS will not be responsible for: 

Australia, Croatia, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, New Zealand, United States, Bahrain, Kuwait, Oman, Saudi Arabia, Mexico.

IMPORTANT INFORMATION FOR UNITED STATES

Please note that as we are a UK-based company and our belt is manufactured in China, customers purchasing from the United States will be required to pay duties and taxes upon the arrival of their parcel. In addition, the shipping courier may apply a handling fee. These additional charges are not included in the price at checkout, and unfortunately, we have no control over them.

Please note:
If a parcel is refused upon delivery due to customs or duty charges, a $15 return handling fee will be deducted from your refund. This fee covers the costs charged by our shipping partner for processing refused international shipments.

RETURNS: 

We want you to be happy with your purchase! If something’s not quite right, you have 7 days from the date you received your order to return or exchange it.*

Just send us an email at: solljusstore@gmail.com

We aim to reply within 24 hours.

*To be eligible for a return, your item needs to be unused, in the same condition you received it, and in the original packaging.

Once your return is made, please allow up to 10 days for it to be received, inspected, and processed by our warehouse. You’ll receive a confirmation email as soon as your return has been handled.